The humanising factor

Quirky recently released a product in collaboration with GE called Aros. It’s a smart air-conditioner which can be controlled by a smartphone. If you’re not familiar with Quirky, they are a company who manufacture products which are dreamnt up by people like you and me. In fact anyone can submit an idea to Quirky. But if you can’t think of a good idea you can contribute to (or ‘influence’ as Quirky says) someone else’s idea. If the idea gets enough traction Quirky put it into production and give back a small percentage of profits to the person who came up with the original idea as well as the key influencers.

Quirky’s latest marketing campaign for the Aros is built around a video show casing the manufacturing process of the Aros. The video shows factory workers at various stages of production assembling tooling, painting parts, screwing in components, braising tubing, testing, packing and eventually shipping the products out of the factory. The focus is on people making the products, not machines or robots. There are very few shots that don’t feature a person doing some of the work. It’s a very well put together video however the focus on people left we with a very different feeling when compared to watching the making of the Apple iPhone 5C.


Making of the Aros Air-conditioner

Being a designer I love seeing how things are made. I find the manufacturing process more interesting than the product in some cases. If I have witnessed how something is made I get to see all the effort and technology that goes into a product and I am more likely to want to own it. This was definitely the case when Apple released the video showing how the iPhone 5C was made. The technology and precision involved in making that handset was up their with fine watch crafting.


Making of the iPhone 5C – The manufacturing component is from 1:35 – 2:20

The big difference between the videos is that Apple does not show a single factory worker. Sure there is more robotics and automation involved when assembling an iPhone compared to an air-condition but I guarantee there are lot of other steps which involve actual real people assembling iPhones that are just not shown.

The two videos left me with very different feelings. The Aros video made me feel for all the factory workers assembling products all day long getting paid very little for their efforts. Where as the Apple video still makes we want to buy an iPhone 5C and I don’t even think about the factory workers because I don’t see them in the video.

I respect Quirky for showing it how it is, however I wonder if the humanising factor will have a negative effect on their marketing campaign.

How did the videos make you feel?

 

 

 

Chris Peters

This is the blog of Chris Peters, co-founder of Annex Products, designer of the Opena Case, and inventor of Quad Lock. Industrial designer | entrepreneur | maker - Based in Melbourne, Australia Twitter @cplicious Instagram @cplicious